Client satisfaction is priority number one at Coin ConneXion. The company has achieved the top ratings in the industry in customer support. A fully-illustrated, highly-detailed users guide is provided to all new clients, both on each user's desktop (using Adobe Acrobat) and in hardcover. Help indexes are a keystroke away throughout the program. The toll-free support hotline is fully staffed during business hours, with 15-minute or less response time being routine. In addition, the company provides an on-line knowledge base, email support, and a News section to keep clients informed of any new support issues. Our goal is complete satisfaction, and we strive to ensure that all our clients' support needs are fully met.
