Support News

Company Calendar that shows available time slots for upgrades and training.

Order O'Neil MF2, MF2t, and MF2te paper online.

Download PDF files related to ezRoute, handhelds, and debit keys.

Dolphin 7200 Fix for Year 2010

If you have been experiencing problems with your Dolphin 7200 relating to the year 2010, please visit www.coincnx.com/fix7200 to read about and download the latest fixes.

The Free System Checkup and Clockwinding Service

The technical support team at Coin ConneXion provides periodic system checkups via PC Anywhere at no charge. These checkups include essential system maintenance. The date of your next required checkup can be determined by viewing "Setup / Operator Preferences", selection B (Name/Address / Version Information). The system displays "Next Free Update Rqd: 5/30/2006" (lower right corner). The service must be performed within 30 days thereafter. Periodically it's a good idea to check the date, and call for your free service BEFORE encountering the expiration message.

Microsoft Windows Versions

ezRoute Pro was rewritten for Windows XP in 2001 (version 3). Versions 4 and 5 will run on any Windows system available at that time. ezRoute Pro 6.0 and higher require Windows XP, Windows 2000, or Windows Vista 32-bit (it will not run on Windows 98 or older operating systems).

Best Practices for ezRoute Pro Backups

It is very important to maintain backups of your computer's files. We recommend that you maintain a complete backup of your PC and server hard drives, and that you keep a copy of this backup off-premises in the event of a disaster.

ezRoute Pro includes a backup utility for creating backups of the data portion of the program. Look under "Utilities > filePro Utilities > Backup Utility". This program creates a single-file backup stored in a compressed (zip) file in the "fpbackup" folder. Make a copy of that file or folder using a CD Rom, memory key, zip drive, or other method. This backup file may also be used for updating remote computers.

Missing start.exe

Windows XP SP2 was released without the file named “start.exe”, which is used by ezRoute Pro. If your version of Windows does not have start.exe, ezRoute will not be able to perform certain tasks. Look in C:\windows\system32\ and see if you have the file "start.exe". If you do not have it in that folder, click below to download the file, and place it in that folder. If you do not have this folder or are having trouble understanding this process, please call support at Coin ConneXion.

start.exe

AttachmentDateSize
[file] Dolphin 7600 Collector's Guide04/29/08 5:06 pm28.11 KB