Due to major expansion of our route operations in recent years we discovered that our Route Management Software program could not properly handle our needs. After comparing the RMS options, we chose COIN CONNEXION, which we installed this summer. The most evident difference between COIN CONNEXION and SILENT PARTNER was the high level of CUSTOMER SERVICE not only throughout the initial installation period but also months after that period.
- COIN CONNEXION has much better tracking of expenses and fees, which are more and more a part of our business model.
- The reporting systems in COIN CONNEXION are superior to others, especially when analyzing customer and financial data.
- The handheld units dramatically speed up the collection process; they are reliably stable, and our locations LOVE their printed receipts!
- The operating system is also very stable, with significantly less "crashes" as other RMS programs; in fact, we haven't experienced ANY crashes with COIN CONNEXION.
- Protection against data theft is unparalleled with COIN CONNEXION; we no longer worry about proprietary information leaking outside of our walls.
The bottom line is that COIN CONNEXION has become not only a part of our route, but also a working PARTNER during this time of growth. We explain to them how we operate, and how we'd LIKE to operate, and they modify our program to accommodate (and they do it FAST!). COIN CONNEXION will pay for itself many times over for route operators concerned with getting MORE from their route management program.
- Chris Vecchione
Apple Vending