Coin ConneXion's support model is based on fast, effective service. The best way to troubleshoot and support ezRoute Pro is with the use of software that allows us to actually see what the client sees on their screen. Using Symantec's PC Anywhere® software, we are able to view the client's system in real time over a high-speed Internet connection. Is this method secure? Absolutely. Clients initiate the call and connect to our support center. Login names and passwords are created by the client and the data never leaves the client's computer.
