ezRoute Pro 6.0, 7.0, and 8.0 will work on Windows® XP and Windows® 2000. If you are currently on an earlier version, please call our Sales Department to inquire about an upgrade.
ezRoute Pro 7.0 and 8.0 have been tested and does run with Windows® Vista. Make sure the computers in the workgroup can communicate properly before trying to network ezRoute Pro using a Vista computer.
ezRoute Pro is fully network compatible. The single-user version may be installed on a network, but is limited to one user at a time. To achieve true multi-user capability with record locking, purchase the multi-user engine option. Multiple users may even do the same function simultaneously, such as keying collections. Dedicated Windows®-based server software is recommended for large companies with many workstations. We will be glad to review your network specifications and make further recommendations.
We recommend computers with Intel processors of 1 GHz (or greater) and 128MB (or greater) RAM, running Windows XP Professional operating system, with at least 2GB of free hard drive space (the initial installation requires about 500MB total space).
ezRoute Pro is 100% Windows-compatible. It is written using the Java development language from Sun Microsystems, and its menus, report generator, and executive displays are GUI (mouse-driven). Data entry is keyboard-driven for higher speed and accuracy. Our clients achieve maximum efficiency with ezRoute Pro.
Client satisfaction is priority number one at Coin ConneXion. The company has achieved the top ratings in the industry in customer support. A fully-illustrated, highly-detailed users guide is provided to all new clients, both on each user's desktop (using Adobe Acrobat) and in hardcover. Help indexes are a keystroke away throughout the program. The toll-free support hotline is fully staffed during business hours, with 15-minute or less response time being routine. In addition, the company provides an on-line knowledge base, email support, and a News section to keep clients informed of any new support issues. Our goal is complete satisfaction, and we strive to ensure that all our clients' support needs are fully met.
Coin ConneXion provides a toll-free support hotline from 8:00 AM to 5:30 PM (Central Time) Monday through Friday. We guarantee a call within four business hours. In actual practice, our average response time is less than 10 minutes.
Coin ConneXion's support model is based on fast, effective service. The best way to troubleshoot and support ezRoute Pro is with the use of software that allows us to actually see what the client sees on their screen. Using Symantec's PC Anywhere® software, we are able to view the client's system in real time over a high-speed Internet connection. Is this method secure? Absolutely. Clients initiate the call and connect to our support center. Login names and passwords are created by the client and the data never leaves the client's computer.
The capacity of ezRoute Pro is 90,000 machines in 8000 locations.
The operator assigns user names and passwords, which controls access to the program. The system administrator controls permission settings by user name. Each menu selection can be "turned on or off" for each user, providing whatever level of security is desired.
One of the benefits of doing business with Coin ConneXion is our commitment to make ezRoute Pro as customized to your business as possible. The program includes a huge library of pre-defined reports and collection ticket formats. In addition, custom programming services are available for purchase to ensure that you have precisely the reports and forms that you desire.