The purchase of a new Dolphin 6100 handheld (or an existing Dolphin 7600) includes the software license for the mobile collections program that resides on the handheld. The license for handheld software on the PC side (integrated with ezRoute Pro 10.0) also includes setup, installation, and initial loading of the handheld, as well as a collector’s guide (in book form) and a tutorial movies CD for the collectors to assist them in learning to use the handheld.
Three new applications are available for both Dolphin 6100 and Dolphin 7600 handhelds: service calls management, product inventory control, and 802.11g (wi-fi) / remote wand file transfer.
Honeywell announced the retirement of the Dolphin 7600 GEN I Windows CE. Product will no longer ship after January 1, 2011.
Honeywell will continue to providing parts, service, and support for existing Dolphin 7600 units until January 1, 2016. Coin ConneXion will also continue to support them for the same time period.
Handheld Products discontinued the Dolphin 7200 in 2006. Honeywell subsequently purchased Handheld Products, and no longer supports the Dolphin 7200.
In September 2010, Coin ConneXion announced the new Dolphin 6100 from Honeywell, and beginning January 1, 2011 Coin ConneXion will no longer offer support or repairs for the Dolphin 7200 handhelds. Remote wand functions for Dolphin 7200s will not be supported after January 1, 2011.
ezRoute Pro 10.0 includes support for both Dolphin 7600s and Dolphin 6100s, but does not support the Dolphin 7200s. Coin ConneXion recommends that customers purchase the new Dolphin 6100 handhelds to replace the old Dolphin 7200 handhelds.
The product inventory control is based on item numbers that have been setup in the parts inventory system, where warehouse-to-truck tracking already takes place. Truck-to-machine tracking is included in the new module in amusement collections reporting. If you have already licensed the optional parts inventory control module, you will be able to add product inventory tracking in amusement collections right away. If not, you will need to purchase the license for that optional module, and setup the item number files in warehouses before being able to add those products to machines.
ezRoute Pro 11.0 will work on Windows® XP Windows® Vista and Windows® 7.
ezRoute Pro is fully network compatible. The single-user version may be installed on a network, but is limited to one user at a time. To achieve true multi-user capability with record locking, purchase the multi-user engine option. Multiple users may even do the same function simultaneously, such as keying collections. Dedicated Windows®-based server software is recommended for large companies with many workstations. We will be glad to review your network specifications and make further recommendations.
ezRoute pro 11.0 will run on any modern day Windows PC with at least 1GB of RAM and 4GB of Hard drive space is recommended.
ezRoute Pro is 100% Windows-compatible. It is written using the Java development language from Sun Microsystems, and its menus, report generator, and executive displays are GUI (mouse-driven). Data entry is keyboard-driven for higher speed and accuracy. Our clients achieve maximum efficiency with ezRoute Pro.
Client satisfaction is priority number one at Coin ConneXion. The company has achieved the top ratings in the industry in customer support. A fully-illustrated, highly-detailed users guide is provided to all new clients, both on each user's desktop (using Adobe Acrobat) and in hardcover. Help indexes are a keystroke away throughout the program. The toll-free support hotline is fully staffed during business hours, with 15-minute or less response time being routine. Our goal is complete satisfaction, and we strive to ensure that all our clients' support needs are fully met.
Coin ConneXion provides a toll-free support hotline from 8:00 AM to 5:00 PM (Central Time) Monday through Friday. We guarantee a call within four business hours. In actual practice, our average response time is less than 10 minutes.
Coin ConneXion's support model is based on fast, effective service. The best way to troubleshoot and support ezRoute Pro is with the use of software that allows us to actually see what the client sees on their screen. Using Symantec's PC Anywhere® software, we are able to view the client's system in real time over a high-speed Internet connection. Is this method secure? Absolutely. Clients initiate the call and connect to our support center. Login names and passwords are created by the client and the data never leaves the client's computer.
The capacity of ezRoute Pro is 90,000 machines in 8000 locations.
The operator assigns user names and passwords, which controls access to the program. The system administrator controls permission settings by user name. Each menu selection can be "turned on or off" for each user, providing whatever level of security is desired.
One of the benefits of doing business with Coin ConneXion is our commitment to make ezRoute Pro as customized to your business as possible. The program includes a huge library of pre-defined reports and collection ticket formats. In addition, custom programming services are available for purchase to ensure that you have precisely the reports and forms that you desire.