How does ezRoute Pro compare to its main competitor?
FUNCTIONALITY:
The system is constantly updated to keep up with industry trends and changes. For example, ezRoute supports credit cards, mobile money, operator gift cards, location gift cards, etc. The other guys do not.
Each machine may have up to twenty different expense categories, each with its own automatic calculation formula as needed. No such thing in the other system.
Bug fixes are extremely important to ezRoute clients. In fact, we guarantee we will fix any reported bug within 24 hours, and deliver the fix via an easy-to-use web-based update. We strive for “zero known bugs” every day. According to their clients, the other guys have literally hundreds of known bugs and issues, with promises to fix them “in the next version”.
SUPPORT:
The average response time for a support request is fifteen minutes. It is actually quite rare that a client hasn’t received a call-back within one hour, and that only happens when we are busy taking care of other clients. From what we hear, it may take a day or two to get a response from the other guys. Meanwhile, you’re stuck.
OPERATORS SWITCHING: IT’S A ONE-WAY STREET
Dozens of operators of every size have switched from the other guys to Coin ConneXion. We will be happy to provide you with a complete list of references. There is no better source of information than someone that has used both systems.
They mention two names that switched from Coin ConneXion, and only one was within the past ten years! Call them and ask them if they regret going backwards!
How about stability? We’ve been under the same ownership since our beginning in 1993. They’ve gone through multiple ownership changes. We have a staff of four providing programming and support. Last we heard, they consist of one guy operating from his house.
IN CONCLUSION
When you compare ezRoute Pro and Coin ConneXion to the competition, there simply is no comparison. We win every time and on every point, hands down. We’re committed to make sure that will not change, ever.